How to return an item you’ve bought on our site
If you wish to discuss or organise return, exchange or refund of any item, please contact us through the contact facility of the poonamshouse.com.
Our returns policy
We want you to be happy with the goods that you purchase from our website.
However, you have:
•28 days, from the receipt of goods, in which you can cancel your order.
•You MUST cancel your order in writing within the timeframes given.
•There are naturally exceptions to the terms shown above. Each product on our website is hand produced by artisans. They will have some inherent characteristics which maybe be perceived as faults. .
How to return a product
•You must NOT destroy or dispose of any product, even if it is faulty. You must return the item as it is.
•Following such notification and subject to the terms of this policy, and terms & conditions for shoppers on this website, we will then issue a refund of your order payment.
•You must return the goods appropriately packed to Poonam’s House.
•The costs of return postage will be at your expense unless the goods are faulty.
•Please include with the returned goods your full contact details, a note stating the reason for return and specify any exchange you wish to make to replace the returned item.
•Please obtain proof of postage.
•Refunds or exchanges will be made to you within 28 days of receipt of the returned goods, as long as you have followed all of the procedures and timeframes above, conditional upon stock availability.
•Refunds will be made to your bank account.
VENTES COLLECTION Automne Hiver Winter COLLECTION BRUXELLES 22-25 November Poonam’s House Jeudi 22.11 09h00-21h00
poonam 2018 from Yves Demey on Vimeo.
Photos de la nouvelle collection… ventes à BXL du 20 au avril